Verified traveler
2023 年 10 月 10 日
We arrived at the reception at 3pm. Check-in was from 4pm. I understand that we are an hour early. The receptionist told me that if we want to check in early, they would charge us $20/hour. It doesn't say the information anywhere on their website. Complete surprise. We decided to wait in the lobby till 4pm. In the meantime, the receptionist was chatting with his friend. I walked up 3:58 to check-in again. He went," Yes, you can check-in in 2 minutes". Seriously? I canceled all of my future Sonesta reservations.
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